Can I get games for iPad, iPhone, and iPod Touch?

Yes! See our iPhone / iPod Touch & iPad / iPad 2 page to see a full list of games or visit the iTunes App Store. Please note that only those games available through the iTunes App Store will work on these Apple devices.

My game isn't working properly. What do I do?

Restarting your device is always the first recommended troubleshooting step. Also, Apple recommends restarting after installing any application. Follow these steps to restart an iPad , iPhone, or iPod touch: 1. Hold the Sleep/Wake button at the top of the device for 5 seconds.
2. Run the slider across the screen to power off.
3. Wait 30 seconds, then start the device again by holding the Sleep/Wake button until you see the Apple icon.
4. Reload your game.

My game is stalling, crashing, or showing a black screen even after restarting.

If restarting your device didn't help, try uninstalling and reinstalling the game. Once you've purchased a game, it can be reinstalled on any of your devices. To avoid any additional charges, please make sure to sign in to the same iTunes account used to make the original purchase.

Uninstalling a game.

1. Hold your finger on the game icon for 5 seconds. This will cause the icons on the screen to jiggle and a small x will appear over the game icon.
2. Tap on the game icon to delete it from your Apple device. When prompted, tap Yes to complete the removal process.

Reinstalling from the App Store.

1. Sign into the iTunes account that was originally used to purchase the game.
2. Locate the app in the App Store and select the Buy App button.
3. Tap Buy a second time and then OK.
4. After the installation is complete, please restart your Apple device as instructed above.

Reinstalling from iTunes (if your device was synced to iTunes after the game's purchase).

1. Connect your Apple device to your iTunes program.
2. Once the device has been detected, click the Applications tab in iTunes.
3. Make sure there is a check mark next to the game you want to reinstall and click the Sync button to reinstall it.
4. After the installation is complete, please restart your Apple device as instructed above.

How do I start a game over, or what can I do if my game is stuck?

Try clearing your saved game. This option may appear differently in each game. Here are a few examples: 1. Check under the Options menu.
2. Some games include a New Game button.
3. Some games will allow you to add a new player profile.
Options 1 and 2 above will erase all saved data, requiring you to start over from the beginning of the game.

My game crashed while I was playing. How do I fix this?

There are several reasons why a game may crash or stall. If you've been playing for more than one hour consecutively, then there is a greater chance this can occur. 1. First, double-check that your device has plenty of battery life left. If you're playing with low battery life, then the device has to work harder to run a game. It's recommended to play while connected to your computer, a wall outlet, or after the battery has fully charged.
2. A game may crash or stall if the system memory is strained. Try restarting the device and your game.
3. Apple devices using iOS 4.0 or later include the Multitasking feature, which allows multiple applications to run at the same time. After exiting an application on a device that has this feature, the application does not close automatically. For some issues, including game crashes, we have found that it is a good idea to close out all applications running in the multitasking bar regularly to free up your device's resources. See Apple's iOS 4: About multitasking help article for more information. Options 1 and 2 above will erase all saved data, requiring you to start over from the beginning of the game.

How can I get updates for my game?

The App Store application is the best source for information on available updates. For every available update that has not yet been installed, you'll see a number appear in red on the top right corner of the App Store icon. Opening the App Store application will take you to the Updates page where you can select any available updates. You can install updates one at a time, or select the Update All button. If an update for your game doesn't appear in the App Store application, then it has already been installed. Please note that even if you remove a game from your device, update notifications may still appear in iTunes. Once you reinstall a game, the most recent version available will be installed automatically.

For billing questions regarding your game, please contact Apple iTunes Support.

Trouble with a Mac game?

If you have trouble opening or viewing a Mac game, or you're unable to right-click while playing, follow the steps below.

If your downloaded Mac game won't open, update to the latest version of StuffIt Expander. This is the Mac feature that manages and opens your saved files, including game downloads.

If you receive an error or you're having trouble viewing a game's graphics, first uninstall and reinstall the game. Make sure to uninstall any files or trial versions saved on your system that are associated with the game before reinstalling. It is recommended that you use the Finder tool and search for the game title. Once the game's files have been removed from your system and the game has been reinstalled, confirm that all other programs are closed. Afterward, create a new player profile and try playing the game again. If you continue to have trouble, the game may require recent software updates that have not yet been installed on your system. In order to ensure that your Mac's graphics configuration is up-to-date, install the following four updates from Apple, Adobe Flash, Adobe Shockwave, and Quicktime. Once the updates are complete, restart your computer.

All Mac users:
To right-click, hold the Ctrl key on your keyboard and click your mouse. If your computer was purchased more recently, you may have received the Mighty Mouse from Apple. To use the right button on your Mighty Mouse, open the Apple menu, select System Preferences > Keyboard & Mouse and click the Mouse tab. Next, set the right button as the Secondary Button. Macbook users:
To configure right-clicking on your trackpad, open the Apple menu, select System Preferences > Keyboard & Mouse and click the Trackpad tab. Next, check the option to Place two fingers on trackpad and click button for secondary click. Once this setting is in place, simply click the trackpad while you have two fingers on the pad.

The Unable to Start Game error will appear if a game, strategy guide, or trial window is still docked and you attempt to open another application. To close an application that is still running but not responding, click the Apple icon in the top-left of your screen, select Force Quit, and close the running application.

If you are running the Snow Leopard OS, you may have received an error message while attempting to open your game. Since Rosetta will not automatically install with Snow Leopard, you can resolve this error by selecting the Install button when prompted. Once the Rosetta installation is complete, your game will have the components it needs to run properly.